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FAQs

Get answers to some of our most common questions

FAQs

Get answers to some of our most common questions

Orders + Processing
Can I cancel my order?

Once an order has been placed and confirmed, no order cancellations can be made.

If you ordered the wrong item(s), please initiate a return for the item(s) once received.

Why was my order canceled right after I placed it?

WAYDAMIN follows strict fraud prevention guidelines to fight against credit card scams & chargebacks. If our Fraud Prevention Team detects fraudulent activity from your order— it will be flagged and canceled immediately.

Can I add an item or make changes to my order before it ships?

Once your order has been submitted successfully, the order begins processing immediately for fulfillment, therefore most changes to orders are not possible.

I forgot to apply my discount code— can I cancel and replace the order with my code?

If you forgot your discount code at checkout, please save it towards your next order as we are unable to cancel orders.

How long is processing once I place an order?

Processing can take up to 5 business days before your order is sent for delivery.

SHIPPING
Is there international shipping?

Yes, we ship almost everywhere in the world.

Will I owe duties + taxes for my international order?

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

How much is shipping?

DOMESTIC- $10

INTERNATIONAL- Depending on your region, rates vary.

My package was lost/stolen— can you reship my order?

WAYDAMIN is not liable for missing packages marked delivered. If you believe your order was mis-delivered, we recommend filing a claim with the carrier directly.

Please note: We have a 'no reshipment' policy. We're not currently set up for reshipment orders and require that a new order is placed with the returned funds once the claim is paid.

Why is my order delayed in transit?

If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier.

Carrier delays may occur due to global supply chain delays, customs, public holidays, limited cargo capacity and increased global package volume.

For more questions about delays, please contact the carrier's support team directly.

I need to update my shipping address— how do I do so?

If you made a mistake with your shipping address, please email us immediately with the correct details.

Please note, shipping address modifications are not always guaranteed in time before fulfillment as we receive many inquiries and may not be able to make updates.

If we are unable to make changes, please reach out to the carrier immediately to request a change of delivery.

RETURNS + EXCHANGES
What is the return policy?

DOMESTIC

We offer a 14 day return/exchange window for US customers on non-final sale items. Items must be unwashed and unworn in pristine-condition with all original tags attached.

  • Final sale items are not eligible for returns or exchanges unless you received the wrong item.
  • Exchange orders are not eligible for returns and all items within the exchange will be treated as final sale.

The return window starts from the day the order is fulfilled. A $10 non-refundable return fee will occur.

INTERNATIONAL

We offer a 20 day return window for all customers on non-final sale items. Items must be unwashed and unworn in pristine-condition with all original tags attached.

  • Final sale items are not eligible for returns unless you received the wrong item.
  • Exchanges are not accepted for international orders. Store credit and refunds are the only return outcomes for international orders.

The return window starts from the day the order is fulfilled. A $20 non-refundable return fee will occur.

How do I access the return portal without my order number?

Please reach out to support to search for your order number with all other order details (i.e.-email, name, address, etc.)

What are all my options if I decide to make a return?
  • Even exchanges for a new size/color
  • Store credit
  • Original payment method refund

Note: If you choose our 'Shop Now' option while deciding to just return your item(s), you will receive a $5 bonus credit to instantly shop our full catalog for new items you love.

My return window has expired— can I still return my items?

Once the return window has expired, we can not make any exceptions to our return policy.

We highly recommend trying on and inspecting items once they are delivered to avoid your order becoming ineligible for a return. Your 14 day return window starts once your order has been fulfilled.

Are returns free?

All domestic returns are $10 and international returns are $20. This helps us cover your postage.

Do I need to purchase my own return label?

No. The return fee covers your postage.

How long does a refund or exchange take once I send back my items?

Standard Exchange + Returns Only: Once your return package is dropped off and scanned by the carrier, whatever return outcome chosen will be processed immediately upon an 'in transit' tracking status.

Refunds typically take 3-5 business days to go back to the original payment method after the return is 'in transit'.

Instant Exchange: Your exchange is instantly sent to our fulfillment team without your return package needing to be scanned by the carrier first. Instant exchange orders will still be processed following our normal processing time.

Why was my card authorized the full amount of my purchase for an exchange?

If you chose our 'instant exchange' option while submitting your return, you will be asked to enter your card details for a full purchase amount authorization hold. These funds are held to send your new exchange order off immediately for fulfillment before you send your return items back.

This option ensures you're able to reserve the items you want right away without the worry of an 'out of stock' notice and gives you ample time to head to the post office within 14 days.

Once your return package is shipped and scanned by the carrier, the authorization hold is released immediately. Handling fees will remain non-refundable.

Can I return my exchange item(s) for another exchange or refund?

No. All exchange orders are non-returnable and final sale.